⭐ FAQ – Frequently Asked Questions

1. How long does shipping take?

Delivery times vary depending on your location.

You will see an estimated delivery time at checkout, and you will receive a tracking number once your order is shipped.

2. Do you ship internationally?

Yes, we ship to most countries within the EU and many international destinations.

Shipping costs and delivery times will be shown at checkout.

3. How can I return a product?

We offer a 14-day return policy.

To submit a return request, please fill in the Return Form (RO/EN) and send it to us at office@nuvia-baby.ro.

Return shipping costs are paid by the customer.

For full details, please see our Return Policy page.

4. How do I exchange an item?

The fastest way is to:

Return the item you have
After your return is approved, place a new order for the product you want

5. What warranty do your products have?

All products come with a 2-year legal warranty, according to Romanian and EU consumer laws.

If a product includes a manufacturer’s warranty certificate, the terms in that document apply.

6. What payment methods do you accept?

We accept:

Credit/debit cards
Cash on delivery (COD) – where available
Bank transfer
Other local payment options (depending on your country)

7. Are the carriers suitable for newborns?

Yes, our adjustable carriers can be used from 3.4 kg (around size 56 clothing).

Please check the Size Guide below for full details.

8. Is the fabric safe for my baby?

Absolutely. Our fabrics are:

Baby-safe
Soft, breathable, and gentle on the skin
Made according to EU textile standards

9. How do I clean my carrier?

Most carriers can be machine washed on a delicate cycle, 30°C, low spin.

We recommend air drying and avoiding bleach or fabric softeners.

10. How do I contact customer support?

You can reach us anytime at office@nuvia-baby.ro.

We aim to answer all messages as quickly as possible.