Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please fill in the return form RO EN and send it to us by email as a scanned copy or a clear photo, together with your request, at office@nuvia-baby.ro
.Please note that returns will need to be sent to the following address: Strada Gheorghe Doja 29, Str. Gheorghe Doja 29, 410169 Oradea Bihor, Romania

If the return is accepted, we will provide you with the necessary instructions for shipping the parcel. The return shipping cost will be borne by the customer. Items sent back without a prior return request will not be accepted.

You can always contact us for any return question at office@nuvia-baby.ro.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at office@nuvia-baby.ro.